1. General Information

This Refund Policy applies to all digital products and services purchased from our company via the website.

Due to the nature of our offerings — including online courses, individual online training, consulting, and customized digital services — specific refund conditions apply, as outlined below.

By purchasing any product or service, you expressly agree to this Refund Policy.

2. Online Courses & Individual Online Training

No Refund Policy

All online courses, training programs, and individual online training services (1-on-1, mentoring, coaching, or done-with-you services) are:

  • digital,

  • non-tangible, and

  • delivered immediately or according to a predefined schedule.

For these services, no refunds are provided under any circumstances, including but not limited to:

  • lack of usage or participation

  • change of mind

  • dissatisfaction with pace or personal results

Once access is granted or the first session is scheduled, the service is considered fully commenced.

3. Digital & Customized Services

All other digital services (including strategy development, systems setup, consulting, reports, or marketing-related services) are customized and non-tangible.

Once:

  • work has started, or

  • any digital materials, access, or deliverables have been provided

the sale is final and non-refundable, except where mandatory consumer law requires otherwise.

4. Refund Requests Before Service Commencement

(Non-course services only)

A refund request may be considered only if:

  • the request is submitted within 3 business days of payment, and

  • no work has started, and

  • no access, materials, onboarding, or sessions have been provided

Refunds are processed using the original payment method.

This section does not apply to online courses or individual online training.

5. Quality Concerns

If you believe that a delivered service (excluding courses and individual training) does not meet the agreed scope or specifications, you must notify us within 7 days of delivery.

At our discretion, we may:

  • provide revisions, or

  • offer partial compensation

Refunds are not guaranteed and are assessed on a case-by-case basis.

6. Revisions

Revisions are provided only in accordance with:

  • the individual service agreement, or

  • the approved proposal or scope of work

Requests outside the agreed revision terms may incur additional fees.

7. Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting us is considered a breach of this Refund Policy.

Customers must attempt to resolve issues directly with us before involving payment providers.

8. Consumer Rights (UK & EU)

In accordance with UK and EU consumer protection laws:

  • The right of withdrawal does not apply to digital content or services once performance has begun, provided that the Consumer:

    • has given explicit consent, and

    • has acknowledged the loss of the right of withdrawal

As access to courses and training services is typically granted immediately after payment, the right of withdrawal expires at that moment.

This policy does not affect any statutory consumer rights that cannot be excluded by law.

9. Policy Updates

Global GCP Limited reserves the right to amend this Refund Policy at any time.
Any changes become effective upon publication on the website.

10. Contact Details

For questions regarding this Refund Policy, please contact:

Global GCP LIMITED
Hillier Commercial Building, Flat A, 15/F
65–67 Bonham Strand
Sheung Wan, Hong Kong, 999077

📧 Email: info@gcplimited.com

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